Effective from: 10.10.2025 г. Latest version: 10.10.2025 г.

1. What is personal data?

Personal data is information that directly or indirectly identifies you as an individual, indirectly meaning when combined with other information such as your name, postal address, e-mail address, telephone number, etc.

2. How do we process your personal data?

We (the site administrator) will only use your personal data for the purposes of performing the contract for the provision of goods and services to which you are a party when you submit an enquiry or order from our site. We do not collect or process more or other types of personal data than is necessary for us to fulfil the purpose so stated. We will only use personal data as set out in this policy unless you have given us your express consent to another use of your personal data, such as by explicitly consenting to the sending of marketing communications. We will use personal data for direct marketing purposes unless you explicitly withdraw your consent. Direct marketing means receiving emails, text messages, Viber messages, telephone calls and the like for the purpose of offering our services.

3. Which of your personal data do we process?

In order to perform our obligations with you under our contract for the provision of goods and services, and in order to prepare an offer for the conclusion of such a contract, we will process the following categories of your personal data: (1) Names;
(2) e-mail;
(3) contact phone;
(4) Address. The categories of personal data listed are only those that you provide to us when making an enquiry or requesting a quote from us. We will not ask for any personal data from you other than that for making an offer and for the performance of the contract for the provision of goods and services. We may be required to process and store personal data on lawful grounds and for regulatory compliance such as to prevent, detect or investigate crime, prevent loss, fraud or other financial abuse.

4. Using the Home Page:

This Privacy Policy also applies to your use of our website with the following privacy-related mechanics and features. (1) „Cookies“: Our Website uses cookies and other technologies to improve user experience and Website functionality, user-friendliness and security, and for research purposes related to advertising effectiveness. Please see our cookie policy for more details. (2) Third Party Websites: For the convenience of our visitors, this portal contains links to various websites that are not affiliated with, controlled or operated by us. The policies and procedures we describe here do not apply to those websites. We are not responsible for the security or protection of any data collected by these third parties. We encourage you to contact these websites directly for information about their data protection policies.

5. Who we share your personal data with:

We will only disclose your personal data for the purposes and only to those third parties that are set out below - unless we have obtained additional consent from you for the transfer of personal data to other categories of third parties given elsewhere, such as through a statement of consent for a specific purpose. We will take appropriate measures to ensure that your personal data is processed, protected and transferred in accordance with applicable law. (1) External service providers: Where necessary, we engage other companies and persons to perform certain tasks on our behalf that are complementary to our services, such as companies that deliver our goods - postal operators, freight forwarding companies, etc. We will only share or give access to such information to external service providers to the extent necessary for the relevant purposes. Such information may not be used by them for any other purpose, and in particular neither for their own purposes nor for the purposes of third parties. External providers are contractually obliged to respect the confidentiality of your personal data. (2) Conversion of a commercial company and purchase of shares: In connection with a reorganisation, restructuring, merger, sale or other transfer of assets, we will transfer information, including personal data, on a reasonable scale to the transferee of those shares or assets, and as necessary for the transfer of ownership, provided that the receiving party agrees to treat your personal data in a manner consistent with applicable data protection law. (3) Public authorities: We will disclose your personal data to public authorities where required to do so by law. For example, we will comply with requests from courts, administrative and other public state or municipal authorities, which may include similar state or municipal authorities. We do not transfer your personal data or any information that may concern you outside the Republic of Bulgaria.

6. Processing of personal data of children:

We do not collect or process personal data of children under the age of 18 except with the consent of a parent or guardian in accordance with applicable local law. If we learn that personal data of a child has been accidentally collected, we will promptly delete the data in question.

7. Processing of special categories of personal data („sensitive“ data):

We we do not collect or process so-called. special categories of personal data, namely: personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as the processing of genetic data, biometric data for the sole purpose of identifying a natural person, data concerning health or data concerning the sex life or sexual orientation of a natural person.

8. Security of your data:

We take the security of your personal data seriously. We apply an appropriate level of protection and to this end we have developed reasonable physical, electronic and technical procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed. Access to your personal data is only permitted to those employees, service providers or affiliates of ours on a need-to-know basis for business purposes or who require the information to perform their official duties. In the event of a data leak containing personal data, we will follow all applicable notification norms in such cases.

9. What are your legal rights?

As a data subject, you have specific legal rights relating to the personal data we collect from you. This applies to all processing activities that we carry out and undertake with your personal data and which are listed above. We respect your individual rights and will respond to your questions in an appropriate manner. The list that follows contains information about your rights arising under applicable data protection laws:

• Right to rectification: You have the right to rectification of personal data concerning you. We make reasonable efforts to ensure that the personal data in our possession and under our control that is regularly processed is accurate, complete, up-to-date and relevant based on the latest information available to us.

• Right to restriction: You have the right to restrict the processing of your personal data if:
  • challenge the accuracy of your personal data for the period we need to verify its accuracy,
  • the processing is unlawful and you request restriction of processing instead of erasure of your personal data,
  • we no longer need your personal data but you require it for the establishment, exercise or protection of your rights and legitimate interests, or
  • object to processing pending verification that our legitimate grounds override yours.

• Right of access: You have the right to ask us for information about the personal data we hold about you, including information about what categories of personal data we hold or control, what it is used for, where we obtained it if not directly from you, and to whom it has been disclosed, if applicable. You have the right to one free copy of the personal data we hold about you. Under applicable law, we reserve the right to charge a reasonable fee for any additional copy after the first copy you may request.

• Right to portability: At your request, we will transfer your personal data to another controller where this is technically feasible, provided that the processing is based on your consent or a contractual obligation. Instead of receiving a copy of your personal data, you may request that we transfer it directly to another controller that you have indicated.

• Right to erasure: You have the right to erasure of your personal data if:
  • the personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
  • you have the right to object to further processing of your personal data (see below) and exercise this right to object to processing;
  • the processing is based on your consent, you withdraw that consent and there is no other lawful basis for the processing;
  • personal data have been unlawfully processed;

unless processing is necessary for the following reasons:

• to comply with a legal obligation that requires processing by us;
• in particular, for archiving purposes in the public interest;
• for the establishment, exercise or protection of rights and legitimate interests.

• Right to object: You may object at any time to the processing of your personal data in relation to your particular situation, provided that the processing is not based on your consent but on our legitimate interests or those of a third party. In such a case, we will cease processing your personal data unless we can demonstrate that there are compelling legitimate grounds that override your interests or for the establishment, exercise or defence of legal claims. If you object to the processing, please specify whether you want your personal data erased or for us to restrict the processing.

• Right of appeal: In the event of an alleged violation of applicable data protection laws, you may file a complaint with the data protection supervisory authority in your country of residence or the location of the alleged violation. In the Republic of Bulgaria, this authority is the Commission for Personal Data Protection (CPDP).

Additional information needed to exercise your rights:

• Term: We will attempt to comply with your request to exercise rights or request information from us concerning your personal data within 30 days, which may be extended for specific reasons related to the particular legal right or due to the complexity of your request.

• Access Restriction: In certain situations we may not be able to give you access to all or part of your personal data due to legal regulations. If we refuse your request for access, we will tell you the reason for this refusal.

• Inability to identify: In some cases, we may not be able to verify your personal data based on the identifiers provided in your request. In such cases, where we cannot identify you as a data subject, we do not have the objective ability to comply with your request to exercise your legal rights as set out in this section unless you provide us with additional information to enable us to identify you.

• Exercise your legal rights: To exercise your legal rights, please contact us at the addresses set out at the end of this policy.

10. Storage of your personal data:

In general, we will retain the personal data you have provided to us for the purposes of the sale and supply of goods for as long as it is necessary for us to carry out the supply, and for such longer period as may be required by the applicable regulations governing the company's accounting and cash flow control requirements. We keep a history of your purchases on the site going back 3 years.

11. Changes to this policy:

We reserve the right to change our data protection practices and to update and amend this policy at any time. For this reason, we encourage you to review the policy regularly. This data protection policy is current as of the „last revised“ date, which is listed at the top of this page.

12. Contact details:

Please direct your data protection queries and any requests regarding the exercise of your legal rights to the email address provided on the website. Cookie Policy„

1. I. What are cookies and local data storage („cookies“ and similar technologies)?

„Cookies“ are small text files that are downloaded to your computer or mobile device when you access websites. First-party cookies are those set by the website you are visiting. Third-party cookies are those cookies that are used by domains other than the website you are visiting. Like cookies, the technology of local storage, if used, allows websites to store information on a computer or mobile device. Local storage is most often persistent, and unlike cookies, data in local storage is not automatically transferred over the internet each time the website that stored it is visited.

II. How do we use cookies and similar technologies?

We use cookies and similar technologies on our Website to:

• improve the performance of the respective websites and the user experience,
• measure exposure to ads and online media by identifying when, how often, on which websites certain online ads, media and other content are displayed on your device.

III. Types of cookies: Our Website may use the following types of cookies: (1) Essential cookies: These cookies are strictly necessary for the website to perform its functions. * to authenticate and identify our users when they use our Website so that we can provide our services;
* so that we can fulfil our obligations and maintain the security of our services. (2) Performance and functionality cookies: These cookies are not strictly necessary, but they allow us to personalize your online experience with our websites. For example, we use these cookies:* to remember your preferences so that you do not have to enter information you have already provided each time (for example, when you enter your details to access our services); (3) Advertising cookies. We use these cookies, such as:* to get information about how you use our Websites, such as pages you visit or how you respond to ads, to provide you with ads that are tailored to you;
* to determine which are the most popular parts of our Sites;
* to monitor the use of our services and our Sites (frequency and timing);
* to track the success of a product;
* to determine how often you and other users visit our Sites. Often, these cookies are designed to deliver ads that are tailored to you - both on and off our Sites. This type of advertising is known as „interest-based advertising“. Many of these types of cookies belong to our service providers. (4) Session cookies: We may also use session cookies, for example:* to allow you to move between different pages on our Site without the need to log in again. This practice is known as „single sign-on“;
* to recognize you when you return to our Site to use our services;
* to take the test answers to show your score;
* to keep the answers to the survey form once filled in (and to avoid having to fill in the survey form repeatedly). How do we use cookies? We use the information from cookies to make our websites more enjoyable and easier for users to use and so that we can provide you with a personalised experience on our site.

1. IV. Third Party Cookies:

We also use some third party cookies as part of our services. These cookies are managed by the respective sites and are not controlled by us.

1. V. How are cookies deleted?

You can choose whether or not to accept cookies. If you want to know when your computer receives a cookie, you can set your browser to notify you. This gives you the option to accept or decline a cookie. Your computer can be set to reject all cookies. If you want to find out how to do this, visit aboutcookies.org. Please note that changes to your browser that disable the cookie feature will prevent parts of our Sites from functioning properly, including for the login and playback features.

1. VI. Changes to our cookie policy:

Any future changes to our Cookie Policy will be published on this page. All changes are effective immediately, except for existing customers for whom such changes are effective 30 days after posting unless otherwise noted.

VII. Can website users block cookies?

Yes, you can change your browser's privacy settings to block all cookies; however, this can seriously affect the functionality of the website and your use of it, as many websites may not function as they should. Your browser may allow you to delete all cookies when you close it. However, this option also deletes persistent cookies that may store your preferences and personalised settings on the websites you visit regularly. It is possible to keep the cookies you want, as your browser may allow you to specify which sites you always allow or do not allow to use cookies.

VIII. Where can I find more information about cookies?

Detailed information on how organisations use cookies can be found at: www.allaboutcookies.org